By accessing or using the website https://westgippslanddental.com.au/ (the “Website”), you agree to be bound by these terms and conditions (“Terms”). We reserve the right to amend the Terms, Website, or any content (“Content”) at any time by posting updates online. Continued use of the Website constitutes acceptance of any such changes.

For any queries, please contact us on 03 5644 1323.

1. Disclaimers, Liability Limitation and Indemnity

1.1 Disclaimer

To the fullest extent permitted by law, West Gippsland Dental, its affiliates and related entities will not be liable (whether in contract, tort, negligence, or otherwise) for any loss or damage – direct or indirect—that arises from your use of or reliance on the Website or its Content, including but not limited to:

•  Reliance on the accuracy, completeness, currency, or suitability of Content
 • Failure of performance, computer viruses, data loss, third‑party misconduct, or unauthorised access;
 • Failed transactions or bookings facilitated through the Website.

1.2 Limitation of Liability

Our total liability to you (if any) in connection with the Website is limited, at our discretion, to:

•   For paid information or services, re‑supply or refund the cost;
•  For paid goods, repair, replace, or refund the cost.

We expressly disclaim liability for any unpaid goods or services.

1.3 No Advice Given

Content on the Website, including health information, is for general informational purposes only and should not be relied upon as a substitute for professional medical advice. Any recommendations are non-binding and provided for informational purposes only.

1.4 No Warranties

The Website and its Content are provided “as is” and “as available,” without any warranties—express or implied—regarding quality, accuracy, completeness, suitability, or availability.

1.5 Third-Party Links

Linked external websites are not controlled by West Gippsland Dental. We do not endorse or guarantee any content or services on those sites and are not liable for their use.

1.6 Indemnity

You agree to indemnify and hold harmless West Gippsland Dental, its affiliates and related entities from any claims, costs, liabilities, damages or expenses arising from your use of this Website.

2. Bookings at West Gippsland Dental

2.1 Accuracy of Information

When booking a service, you must provide accurate personal information. If booking for a minor (<18 years), the guardian or parent must make the booking and provide all necessary details.

2.2 Verification of Identity

You warrant that you are the patient, or the authorized guardian of the patient. Upon arrival, identity may be verified via mobile number or email address.

3. User Conduct

3.1 Lawful Use

You agree to use the Website solely for lawful purposes (e.g., viewing Content, making bookings, submitting enquiries).

3.2 Prohibited Conduct

You must not upload, post, or otherwise transmit material that:

  • infringes others’ rights (including IP or privacy);
  • is unlawful, harassing, defamatory, obscene, threatening or offensive;
  • adversely affects the operation of the Website or other users’ systems (e.g. viruses, hacking attempts).

4. Intellectual Property Notices

4.1 Copyright

All Content (text, images, design, code etc.) is owned or licensed by West Gippsland Dental. Personal, non-commercial use (e.g., printing/viewing) is permitted. Any further reproduction or communication of Content requires our prior written consent, except as permitted under the Copyright Act 1968 (Cth).

4.2 Trade Marks

“West Gippsland Dental”, associated logos and marks are our registered trade marks. You may not use these without written consent. Third-party trade marks remain the property of their respective owners; their presence on the Website does not imply endorsement.

5. Privacy, Cookies and Google

5.1 Privacy

We handle personal information in compliance with our Privacy Policy, which applies equally to use of this Website and dental services. The policy is accessible via the Terms & Conditions page on our site.

5.2 Cookies

We may use cookies to log depersonalised visitor data (e.g., IP, browser type, pages accessed). Cookies do not identify individual users. Most browsers allow you to disable cookies, though this may limit access to Website features.

5.3 Google Maps

Our Website integrates Google Places/Maps. Use of these features constitutes agreement with Google’s Terms of Service and Privacy Policy.

6. General Provisions

6.1 Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. You submit to the exclusive jurisdiction of Victorian courts.

6.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force.

6.3 No Offer to Unlicensed Jurisdictions

Nothing on this Website constitutes an offer to supply goods or services in jurisdictions where doing so would breach local laws.

Informed Consent

By proceeding with dental treatment at West Gippsland Dental, you acknowledge and agree to the following:

  1. I authorize the dentist, oral health therapist, or clinical team to obtain diagnostic records (X‑rays, study models, photographs, or similar). I consent to proposed treatment agreed between the patient and provider, and allow necessary assistance for care delivery.
  2. I understand that gap payments may apply; these are out-of-pocket and not covered by Medicare or private health insurance.
  3. I understand that a standard teeth‑cleaning includes scale and polish only and does not guarantee whitening or stain removal. Teeth whitening is a separate cosmetic procedure.
  4. I acknowledge that additional consent may be required for any treatments.
  5. I will inform the practice of any unexpected or undesirable symptoms or complications related to treatment.
  6. I authorize necessary dental services, including anesthesia and medications, and agree to indemnify West Gippsland Dental, its staff and directors from any claims arising from treatment.

Additional informed consent may be required for procedures such as extractions, whitening, root canals, crowns, bridges, fillings, or others. You may be asked to sign consent forms for treatment plans or data collection and to permit email transmission of information to other healthcare providers. You also agree to receive appointment reminders and follow-up via SMS, email or phone.

Data Use Policy

\West Gippsland Dental is committed to protecting your privacy and handling personal and health information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Reasonable measures are taken to safeguard your information against misuse, loss, and unauthorised access.

Purpose of Collection

We collect personal and health-related information to provide quality dental care and facilitate administration. This may include:

  • •  Personal details: name, date of birth, contact information
  • •  Family or emergency contact information
  • •  Private health insurance, Medicare, CDBS, DVA, workers’ compensation or other claim-related details
  • •  Oral and general medical health history

Use of Information

Your information may be used to:

  • •  Assess and manage your dental care
  • •  Communicate with health professionals
  • •  Process payments and insurance claims
  • •  Send appointment reminders, feedback requests, or promotional offers (unless you opt out)
  • •  Conduct internal administration, training, planning, research and quality improvement—using de-identified data unless you consent otherwise

Disclosure of Information

Information may be disclosed to:

  • •  Our clinical and administrative staff
  • •  Collaborating practitioners
  • •  Emergency contacts when required
  • •  Government or regulatory bodies (e.g. Medicare)
  • •  Health insurers or third parties involved in your care or claims
  • •  Legal or regulatory authorities as required by law

Access and Correction

You may request access to or correction of your personal or health information at any time in writing. Refer to our Privacy Policy for full details.